Privacy policies

Privacy Policy Vitalessent

Vitalessent values your privacy. We only process data necessary for improving our services and handle your information with care. We never share your data with third parties for commercial purposes.

This privacy policy applies to our website and services. It has been in effect since 21/02/2020. A new version will override all previous versions.

This policy explains what data we collect, its purpose, and under what conditions it may be shared with third parties. We also detail how we store and protect your data, and your rights regarding the personal data you provide.

If you have any questions, please contact our privacy representative. Contact details can be found at the end of this policy.

Data Processing

Below is an overview of how we process your data, where it is stored, the security measures we use, and who has access to it.

Web Store Software

Shopify

Our webshop is developed with Shopify software and hosted by Siteground. Your personal data, when provided for our services, is shared with these parties. Siteground has access to your data only for technical support and will not use it for any other purpose.

Shopify follows strict security measures, including SSL encryption and a strong password policy. Regular backups prevent data loss.

Web Hosting

We use Shopify for web hosting and email services. Shopify processes data on our behalf and does not use your data for its own purposes. However, it may collect metadata related to service usage. Shopify ensures security and confidentiality per contractual agreements.

Email and Mailing Lists

Klaviyo

We use Klaviyo for email communications and newsletters. All automated emails from our website are sent via Klaviyo’s servers. Klaviyo does not use your data for its own purposes. You can unsubscribe using the link at the bottom of any email.

Klaviyo stores your data securely and uses cookies and analytics to track email engagement. It may share anonymized data to improve its services.

Gmail

We use Gmail for business email. Gmail follows security measures to protect your data and does not access our mailbox. All communications are treated confidentially.

Payment Processors

PayPal

We use PayPal for payment processing. PayPal handles your name, address, and payment details securely. It implements necessary measures to protect your data.

Shopify Payments

We use Shopify Payments for transactions. Shopify Payments processes your personal and payment details with strong security measures. It may share anonymized data with third parties and, in cases of credit applications, exchange financial information with credit agencies.

Stripe

We use Stripe for payment processing. Stripe handles your personal and payment data securely and ensures data protection.

Reviews

Loox

We collect reviews via Loox. If you submit a review, your name and email address are required. Loox shares this data with us for order verification. Loox may also contact you for review-related inquiries. Your information is securely stored and protected.

Shipping and Logistics

PostNL & DHL

We use PostNL and DHL for deliveries. Your name, address, and contact details are shared with them to fulfill your order. If subcontractors are used, your data may also be shared with them.

Invoicing and Accounting

Shopify

Shopify manages our invoicing and accounting records. Your personal data related to orders is stored securely and only used for administrative purposes.

External Sales Channels

Instagram and Google

We sell products via Instagram and Google. If you order through these platforms, they share your order details with us to process your purchase.

Purpose of Data Processing

Your data is solely used to provide our services. We do not use it for targeted marketing. Data is shared only to fulfill legal and administrative obligations, under strict confidentiality agreements.

Automatically Collected Data

We collect data such as IP address, browser, and operating system to improve our services. This data is not personally identifiable.

Legal Compliance

Vitalessent may be required by law to share your data for tax or criminal investigations. We comply with legal obligations while ensuring your data’s protection.

Data Retention

We store your data while you remain a customer. If you request deletion, we will erase your data unless legally required to retain records.

Your Rights

You have rights under Dutch and European law regarding your personal data:

  • Right to Access: You can request a copy of your data.
  • Right to Rectification: You can request corrections to your data.
  • Right to Erasure: You can request data deletion.
  • Right to Restrict Processing: You can request limitations on data processing.
  • Right to Data Portability: You can request a transfer of your data to another provider.
  • Right to Object: You can object to data processing.

Cookies

Google Analytics

We use Google Analytics to track website usage. Google places cookies to collect analytics data, which helps us improve our services.

Contact

For privacy-related inquiries, contact us at: info@vitalessent.com